Knowing how to turn down the volume on negative group emotions when they become counterproductive is a critical skill for today’s court leaders. The COVID-19 pandemic showed just how consequential this type of leadership can be, particularly during a crisis. “The experience of negative emotions at the collective level is often amplified, which may have adverse effects [on an organization],” Goldenberg says. “In many cases, it can lead to suboptimal decisions, to irrational choices or, for example in the case of anxiety, to not waiting long enough for things to happen.”
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