Soft skills matter in leading. Writing in the Harvard Business Review last year, Raffaella Sadun of Harvard Business School and her co-authors analyzed almost 5,000 job descriptions that Russell Reynolds, a headhunter, had developed for a variety of c-suite roles between 2000 and 2017. Their work showed that companies have shifted away from emphasizing financial and operational skills towards social skills—an ability to listen, reflect, communicate and empathize. Other research has reached similar conclusions about jobs lower down the pay scale: being able to work well with people is seen not as some fluffy bonus but as a vital attribute.
Continue Reading Leading in today’s organizations requires keener social aptitude abilities